AHH Spot Bean Bag Chairs
Guarantee
"Here at AHH! Products, we try to offer you the best that we can. That means super high quality and stylish products. That also means top-notch customer service before, during, and after the sale. As fellow consumers, we understand what level of service and products should be available. Contact us with any questions, we're here to help."
Sincerely,
Your Friends at AHH! Products inc.
Leaders in innovation and service
HASSLE-FREE RETURNS:
If you decide for ANY reason that you are not satisfied with your order*, just contact us for a full refund less shipping cost (*excluding custom and personalized orders). The only rule is that you have 365 days to return your item in original condition! Too good to be true? Nope, we get less than 1% returns out of thousands of bean bags sold, so it's no big deal to give you a full year!
*We don't accept returns or exchanges of custom or personalized orders for obvious reasons, unless we are in error.
Our Guarantee: We will NEVER charge a restocking fee and will NEVER pressure you to keep anything you don't want (*excludes custom and personalized orders).
Believe it or not, some companies don't allow you to return, or they charge a restocking fee, or make you hurry to ship back!
We just ask that you contact us before returning to let us know so we can look out for the return, well give you a Return Authorization Number at that time.
Product must be returned in original condition. We suggest you contact us for a Return Authorization Number (RA#) before you ship the item back. (This helps us credit you as soon as possible.)
Shipping insurance is recommended as we cannot cover lost or stolen items.
Reminder: If you just want to change the style or color of your bean bag, just return the cover in originial condition within the 365-day window for a different one (no need to spend money shipping back the whole bean bag). Please ensure the cover is in original condition before returning.
ITEMS DAMAGED DURING SHIPPING:
If you receive an item damaged during shipping, please notify us within 5 business days for an immediate replacement (we need the time to file a claim with FedEx.)
Our Guarantee: Shipping the replacement item to you is FREE. Shipping the damaged item back to us is FREE. We will NEVER hassle you about claims of shipping damage. We rely on the honor code here!
ORDER CANCELLATION:
You may cancel your order right up to the moment the order is actually out of our hands and already zooming away on the FedEx truck. You can cancel custom orders up until the time we start making it.
Our Guarantee: We will NEVER hassle you or pressure you about cancellations. We all change our minds sometimes! We will make EVERY reasonable effort to catch your order before it ships if you change your mind.
KNOWLEDEGABLE CUSTOMER SERVICE:
Our Guarantee: We will assist you in any way we can, from product questions to interior design questions. ALWAYS WITH A POSITIVE ATTITUDE. We will NEVER make you feel pressured to buy from us, and will do our best to point you in the right direction (even if that means another company). We will ALWAYS take your suggestions and comments into consideration and act on them when we can.
LEGAL DISCLAIMER:
We take customer service very seriously and with great sincerity. However, we reserve the right to disallow any behavior or request that we deem abusive or unreasonable in an expeditious manner. On rare occasions, information provided is misunderstood or provided in error but in good faith. We reserve the right to clarify or correct the situation without penalty. All pricing is subject to approval. Refer to our policies for additional information.
