Frequently Asked Questions about
AHH Bean Bag Chairs

Are there any promotions?
Check back with us often! There's always a sale or promotion going on.

In addition...

For 32" size bean bags, you get a liner size upgrade. This way, if you want a bigger size bean bag in the future, all you have to do is buy a larger cover and some fill, instead of buying a whole new bean bag! You will already have the larger liner! Saves you $$! Buy bean bags now.

Unless noted, promotions and coupons do not apply to Custom Orders. Buy 1 Get 1 promos: discount off equal or lesser value.  All prices are subject to approval and availability. Sale prices, coupons, promotions will not be applied to previous orders. Shipping and fill upgrades excluded from discounts. Warranty does not cover free promotional items. Limit (1) free blanket per household when offered. Free items must be included in returns, or value of item will be deducted from refund. Offers may change at any time without notice. 
back to top

What is your shipping policy?
For the contiguous USA: Shipping is included in the prices shown. In-stock orders leave our doors via FedEx ground service or US Postal Service the next business weekday if payment is received by 4pm EST.  After 4pm EST, orders will go out the door the 2nd weekday. Add up to extra 2 weekdays for 52" size.

Free shipping offer: since we do pay shipping to FedEx/USPS, which we cannot get back, each returned bean bag will have a portion of the original shipping cost deducted from refunds - we absorb the rest. Unlike other companies, we do not charge any extra restocking fee. See our return policy.

Please allow 1-5 business weekdays for delivery, barring transit delays. Tracking numbers are available upon request.

If you receive an item damaged by shipping, you must notify us within 5 days for an immediate replacement (so we can file a claim with FedEx/USPS.)

For Hawaii, Alaska, Canada, and APO/FPO, we ship via US Postal Service or FedEx, whichever is less costly. Please contact us for current shipping costs to these destinations.

For Canada, the customer may have to pay an import tax upon receipt of the package. Please contact us to inquire.

We regret that at this time, we cannot ship to other international countries due to prohibitive shipping costs.

For all orders: any item returned to us because the recipient refused it, or otherwise could not be delivered after several good faith attempts, and if we shipped to the address provided when the order was placed, we reserve the right to require reimbursement for any return-to-sender fees if applicable, including original shipping costs. Original shipping payment not refunded. We do NOT require signature to expedite delivery. If you think it is unsafe to leave your order at your door, please let us know and we can require signature for a fee (FedEx fee, not ours).

Refer to our shipping schedule for information on delays.

HOLIDAY SHIPPING: orders placed Dec. 1 - Dec. 23 may take up to 4 weekdays to ship out after payment is received
back to top

Can I return/ exchange/ cancel?
NO restocking fee! Awesome 365-day-refund or exchange, less shipping. Visit our return policy page for details. 
back to top

What is your warranty?
Our bean bag chairs (liners and covers) are under our manufacturer's limited warranty for 10 years from the order date. Personalizations are covered for 1 year. Visit our warranty page for details.  
back to top

What is the difference between regular reground and virgin bead filling?
*We no longer offer filling.
back to top

Do you offer refill for my flat bean bag?
*We no longer offer filling.
back to top


How do I unzip my liner and refill my bean bag?
Our liners all have child-resistant zippers, please do not force them open!

To add filling to your liner, do not empty the existing filling. You will add more to plump it up. KEEP FILLING AND PLASTIC BAG AWAY FROM CHILDREN. It can be messy, doing this outdoors can help (not on a windy day!).

1. Get a friend to help. You gather the top of the plastic bag full of loose filling so there is an opening big enough to pour, but that you can control. You hold the gathered "spout" of the bag with one hand while lifting the bottom of the bag to pour.
2. Unzip the liner by putting a straightened paperclip leg into the hole on the side of the zipper head.  Look for a tiny tension bar, the paperclip leg must go under the tension bar, not between the bar and the top of the zipper head. Visit our how to unzip page for instructions and photos. 
3. Your friend holds the unzipped liner mouth wide open.
4. You pour the fill slowly into the liner mouth. Try not to agitate the filling too much since it is light and static-y and wants to fly away.
5. REMEMBER TO REZIP COMPLETELY to relock the zipper. REMOVE the paperclip.

Store unused filling out of reach of children, as it may cause suffocation.  Do not store near heat or flame.

back to top

What sizes are available?
Sizes available to order on this site include the 14" doll size, 27" small size, 32" standard size, 37" large size, and 52" giant size. Size measurements are diameters (how wide they are through the bean bag's center).

27" size (4.5 cubic feet) is for small children, pets, as an ottoman or stool.
32" size (6 cubic feet) is for people 5 feet tall or less.
37" size (8 cubic feet) is for everyone and every pet. The 37" is our best-seller.
52" giant size (16 cubic feet) is the most comfy, but takes up the space of an armchair. Some bean bag companies call this size a "love seat".
back to top

Do you offer fabric swatches?
We can send you swatches of our fabric styles so that you can see and feel the actual fabric before you buy! FREE and no obligation, you do not have to send them back!

A quick note about color: the color you see on your computer may be different than the actual color of the bean bag. If you want to be 100% certain of your color choice, we recommend you contact us for free swatches.

Visit our fabric samples page for more information. 
back to top

Do you have just covers and liners?
You can purchase only the covers for all of our bean bag styles. For those times when you want to change your existing style, or if you need to make an old bean bag look like new. We also offer liners sold separately.

Learn more about bean bag chair covers and bean bag liners. 
back to top


How do I clean my bean bag? Are there any precautions?
To care for bean bag covers, wipe up spills immediately. To wash, gently unzip and remove cover from the bean bag. Zip the cover back up and cold wash separate from other garments in a regular household washing machine to avoid possible color-transfer. NO bleach or iron. Line-dry. Although we instruct you to line-dry/ no bleach/ no iron, if you decide to do so, please be careful. Do not use high heat.

To care for bean bag liners, if spills soak through the cover and soil the liner, wipe up immediately.   Spot-clean with water and mild detergent. Do not over-soak. Liquids will bead up on the water-repel liner, but will soak in if rubbed into the liner fibers.

As with all consumer products, please use common sense and use AHH! products as intended. Keep away from flame and burning cigarettes. Discontinue use if filling is seen escaping (this should not happen under normal and intended use). For ages 3 years and up. As with all cushions, use caution with young children. Do not allow them underneath bean bags to avoid possible suffocation.

Remember, our liners all have child-resistant zippers! Visit our how to unzip page for details.

To care for fleece blankets and pillow covers, wash separately in cold water, line dry, no bleach, no iron. 
back to top

Can you make a bean bag with my fabric?
If you have that perfect fabric already picked out, just send it to us! With your fabric, we will make the removable bean bag cover and supply the water-repellent liner and filling. We can make just the covers with your fabric, too, if all you need is a cover and have your own liner and filling already. Custom order bean bags now.
back to top


Do you have matching blankets?
Fleece blankets are available in 12 colors. Click for blankets. 
back to top

Do you have gift certificates?
If you would like to give an AHH bean bag chair or cover to a special someone, but you don't want to choose the style for them, just purchase a gift certificate on this site or by calling us. You choose the value of the certificate in any denomination over $1. 
back to top

How do I order and pay?
You may place your order online or call to speak to a customer service representative. Once you have placed your order, you can mail us a personal check or money order (US funds). We also accept VISA, Mastercard, Discover, and PayPal.  

Rest assured, your information is sent securely to us. You'll notice a lock appear on the bottom of your browser and the web address will say https ('s' for secure). This means you don't have to worry -- your information will be sent encrypted so no one can steal it! (Please do not mail cash or email your credit card information.)

If using a Purchase Order, you will be asked for a PO number and Federal Employer Identification Number (FEIN). PO payments due Net 30, 1.5% late fee after.
back to top

Can you ship to someone else? Can you include a gift note?
We will ship any of our bean bag chairs or covers directly to a special someone as a gift from you! Just let us know their address, name, and any special note you would like us to include. You can enter this information during the checkout process or just contact us. We'll ship your gift with product information and a note saying who the kind gift-giver is! (No price information will be included.) 
back to top

I live nearby, can I pick up?
Local pick up is available on a limited basis. Contact us to inquire. We do not have a store or showroom
back to top

Do you have catalogs?
We currently do not have catalogs. This is one of the "sacrifices" we have decided to make in order to keep our prices as low as possible. 
back to top

What fun things can I do with bean bags?
There are so many things you can do with Ahh bean bag chairs and covers. Read some bean bag chair ideas now. 
back to top

What is your privacy policy?
We will never sell or give your personal information to anyone, except for shipping purposes. 
back to top

Is my information safe?
All order data to and from our site is encrypted and secured. You will be shown our security certificate during checkout. 
back to top

How do I contact you?
Call or email us with any inquiries.

Live Customer Service Hours: Mon-Sun 10am-7pm EST. (Website ordering open 24 hours.)

Telephone: 703-298-7516

Email: beanbags@ahhprods.com

back to top

Do you have any legal stuff I should know?
Recommended age is 3 years and up.  We disclaim all warranties except the limited 10 year manufacturer warranty, including warranties of the merchantability or fitness for a particular purpose either expressed or implied. By purchasing an AHH! Product, you agree to our terms and policies. We reserve the right to refuse any requests we deem as unreasonable.

By accessing and using our website, you agree to our terms and policies as applicable and acknowledge our copyright (registered with the US Department of Copyright).

We take customer service very seriously and with great sincerity. However, we reserve the right to disallow any behavior or request that we deem abusive or unreasonable in an expeditious manner. On rare occasions, information provided may be misunderstood or provided in error but in good faith. We reserve the right to clarify or correct the situation without penalty. All pricing is subject to approval. Refer to our policies for additional information.

CAUTION for loose filler: Keep plastic bags and filling away from children.  Plastic bags and the small pellets when breathed in can cause suffocation! (Discontinue use immediately if filling is escaping from the liner).  This loose filler is for filling bean bag chairs with child-resistant, locking zippers or permanently-sealed final products only.  By purchasing this product, you are testifying that you are at least 18 years old and will use this product only for its intended purpose.  Do NOT store near heat or flame.
back to top